How do I get my game back to where it was 2

amysandall

You know my kid uninstalled my Candy crush Friends game I had to reinstall it I said I was on level 97 I was all the way up to level 942 where are all the characters are almost gone go back to the beginning I know holiday event has gone which I have won 5 days in please help me figure this issue out I would greatly appreciate your help on that

PummyRaj

Hello @amysandall How are you doing?  

I am sorry to hear that you have lost the levels in your game!  But, no need to worry as help is provided by our Community Team  

Please follow this link to restore your level progress  https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"!  With this step, the "Player Support Team" will be able to retrieve your game progress.  
Please note that they can restore all those levels with only 2 stars, but cannot give the highest scores that you have previously achieved! 

Hope this made sense and clarifies!  Please post back and let us know how it went and also if you need further assistance. 

IF you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything works out fine!  Have a great rest of the day/evening!

PummyRaj

Oh!  Forgot to mention about "Holiday Event" in my above comment... Reinstalling the App might be the reason for you to loose the event....  

Try Force closing the App --->  clearing the cookies / cache  --> Shutdown your device for few minutes and restart it.  It could bring back the event!   

If it did not, let's get back your level progress first and worry about the event afterwards  

PummyRaj

Hello again @amysandall  

If you are all set with restoring your levels, then, please post your game user ID number, so that our Friends Community In-charge can look into the issue  

You can find your ID number through this link --->  "Find my ID"