I have no advent calendar! Despite updating

aliaanderson

This is my reality.  No Christmas cheer, no calendar anywhere near.  So sad I can not earn the fun holiday costumes with shiny reindeer.  This may continue I fear.  Without anyone to help this poor dear?? 

PummyRaj

Hello @aliaanderson A Warm Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear about that!!  Please try this::  Force close the App ---> Clear cookies / cache ---> Restart your device after shutting it down for 2 to 3 minutes.  Now, log back into the game and check if the event is back.  If not, shut it down again for 1 to 2 more times and check!  This worked for few other players, may be it would be for you too!!  

If you still do not see it, please provide your game user ID number with the help of this link   https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Once you provide your ID, I can find out whether you are included in the group to receive the event for this time!!

 **  If you tap on "Type your Comment" box located below, you can write your reply back   

Hope everything works out and you will get back your event again!  

aliaanderson

10805100551 is my ID.  Thank you but not such luck when trying the restart.  Appreciate it! 

PummyRaj

aliaanderson said:

10805100551 is my ID.  Thank you but not such luck when trying the restart.  Appreciate it! 

Hello again Alia, I have escalated this to our Friends Team In-charge!  I can update you with any info after the weekend only!  

Thank you for being patient and understanding 🤗 

Have a great weekend ahead! 

Kittysaurus

Hi, I'm having the same problem, my user ID is 1450098275. Please help! 

PummyRaj

Thank you @Kittysaurus

I have reported about this to the Friends Community Manager  

Once coming back after the weekend, they will be able to check and see if you are added to the event or not!

whatifiwasntlauren

My ID is 1297525656
And i have the same problem except i did have the calendar for the first 5 days, and completed it each day. then yesterday it was gone, and i've done all the suggestions even uninstalled and reinstalled. And it has not brought it back

woofingtom

I didn't receive the christmas event either. I really wanted to participate in this  here my id: 8432273098

PummyRaj

Hello @whatifiwasntlauren and @woofingtom

I gave both of your ID's to our Friends game In-charge to check about the event.  

I will update you in few hours OR by Tuesday, at the max!

Havell_

Hello I have the same problem, I hope win new customs in event christmas.

An me too lose the peregrin custom and is was passed all levels and it never unlocked, pleas help me.

Thanks


my ID is 1596064941

whatifiwasntlauren

Now my event is back but the week is over so i i just dont get to participate in the superstar challenge, thats super messed up