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I never received the Christmas Game

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Mrshershey
Mrshershey Posts: 1 Newbie
edited December 2019 in Support
I do not have the option to play the Christmas game

Answers

  • PummyRaj
    PummyRaj Posts: 32,834 Candy Moderator
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    Hello @Mrshershey A Warm Welcome to our friendly King Community :) 

    I am sorry to hear that you have not received the Holiday Calendar event!! 

    If you have not seen the event within the first 3 days after it stated, unfortunately, this time you were not added to the group that have received the event! 

    One of the reasons for all the players not able to receive some of the events is that the King team wants to give the best experience to their players.  For that, King releases an event to one group and different event to another group and no event at all to some other group of players! 

    Please check out this more detailed explanation about why all of the players won't be able to receive the event -- which was posted by our Friends game Community In-charge  https://community.king.com/en/candy-crush-friends-saga/discussion/272122/reported-my-christmas-holiday-event-has-disappeared/p1

    Thank you for your patience and understanding!  Have a great rest of the day/evening!

    ** If you need to post back, please tap on "Type your Comment" box located below. 

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