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Chance My phone and lost may power ups

alanflima
alanflima Posts: 1 Newbie
edited December 2019 in Support
I change my iPhone and lost my power ups after 1000 levels... 8 for each lolipop

Answers

  • bearwithme
    bearwithme Posts: 16,332 Candy Moderator
    Hello @alanflima and welcome to our friendly community!  I am sorry to hear that happened to you.  Unfortunately your boosters and lives are all stored locally on your device - so whenever you transfer to a new device that information doesn't transfer with you.  The same thing will happen if you de-install and re-install the game because once the game has been de-installed, the information that was stored locally on the device is wiped clean.  However your actual game progress and any items that were purchased, reside on the game servers and so that information can be retrieved and restored if necessary.

    So I am sorry that you lost those saved boosters.  Just remember in future, if you plan to change to a new device - use up as many of those saved boosters as possible before you switch devices.

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