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Bubble gum Troll issue

Bieke56
Bieke56 Posts: 2 Newbie
Hi,
Since a couple of weeks I get this message in Candy Crush (this is an english translation from my dutch message:
'a difficult situation'
The Bubblegum Troll is causing problems with your game. Try again later.

Does anyone know how I can fix this please?
Thanks a lot in advance!

Inge Dolfijntje

Answers

  • bearwithme
    bearwithme Posts: 16,332 Candy Moderator
    Hello @Bieke56 and welcome to our friendly community!  It sounds like a connection problem with the server/internet.  What platform - make and model and software version are you using?  Can you not play the game at all?  Or are only certain functions blocked?  The more information you provide the better I or someone else will be able to assist you.

    Thank you.
  • Bieke56
    Bieke56 Posts: 2 Newbie
    Hi,
    Thank you for your warm welcome.
    I use the Candy Crush app on an iPhone.
    There are no problems to play the game. Only when I hit the ! on top of the page and I try to get my prize via the button 'open', then I get that message that the Bubblegum Troll is causing a problem with my game and I must try again later.

Hey! Would you like to give us your opinion?