Hi, Since a couple of weeks I get this message in Candy Crush (this is an english translation from my dutch message: 'a difficult situation' The Bubblegum Troll is causing problems with your game. Try again later.
Does anyone know how I can fix this please? Thanks a lot in advance!
Hello @Bieke56 and welcome to our friendly community!ย It sounds like a connection problem with the server/internet.ย What platform - make and model and software version are you using?ย Can you not play the game at all?ย Or are only certain functions blocked?ย The more information you provide the better I or someone else will be able to assist you.
Hi, Thank you for your warm welcome. I use the Candy Crush app on an iPhone. There are no problems to play the game. Only when I hit the ! on top of the page and I try to get my prize via the button 'open', then I get that message that the Bubblegum Troll is causing a problem with my game and I must try again later.