Help

gchuk

So game wouldn't update kept saying needed update.  Read a few people say to uninstall so I did thinking all my stuff would be saved 🙄 well everything did save EXCEPT all my special lollipops 😑🤬 I had 13 of each one and also the days I have been collecting daily bonus I'm back to day one 🤦‍♀️ so question is why if everything saved would I lose those things. 

mysticalmysty

Hi @gchuk Welcome to our community 🤗 Just so you know all booster are saved locally on your device, and is not transferable. Any reinstalling will cause you loosing all your boosters. For the future reference try not to reinstalling your game, but just do updating your app, and force closing your device instead also try not to stacked up too much boosters, and King wouldn’t replace any missing boosters. Sorry for your inconvenience. 

mysticalmysty

Hi @gchuk Welcome to our community 🤗 Just so you know all booster are saved locally on your device, and is not transferable. Any reinstalling will cause you loosing all your boosters. For the future reference try not to reinstalling your game, but just do updating your app, and force closing your device instead also try not to stacked up too much boosters, and King wouldn’t replace any missing boosters. Sorry for your inconvenience. 

gchuk

Thank you for answering. 

mysticalmysty

My pleasure 🤗