New phone

PiperLeo72

I got a new phone and downloaded the game connected to Facebook and lost all my progress had to restart game from beginning

bearwithme

Hello @PiperLeo72 and welcome to our friendly community.  Your progress can be restored. It sounds like you were playing the game through Facebook.  This link tells you how to move your game to a new device along with your progress:

https://community.king.com/en/candy-crush-friends-saga/discussion/177515/moving-game-progress-to-a-new-device

If you still have problems - then get your game ID: "Find Game ID Number"  and then you can contact our Player Support directly, here

 

mabhawuwe

I was playing a game on an Android phone now have moved to iOs and i have a king community acc but when i try to log in its saying my email ad is wrong?