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kmonou
kmonou Posts: 3

Level 1

I won 6 hours free boosters and expired after an hour

Answers

  • PummyRaj
    PummyRaj Posts: 43,015
    Hello @kmonou, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear about the issue in your game!! 

    I am guessing you are having this issue in the original Candy Crush game!!  This category belongs to Candy Friends!  But, it's completely OK and you don't have to make another post, as I will request the Community team :+1: 

    With regards to the free boosters you were rewarded, you will have to contact the "Player Support Team" through below link 
    https://soporto.king.com/contact  You will have to fill a form in that link, while doing so...
    Enter the TOPIC as "Problems with my Game";
    and the SUB-TOPIC as "Missing Items"; 
    Explain briefly about the issue and Submit the form.
    NOTE:  Along with above details, make sure to enter the Game Name correctly!

    After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)

    Hoping for the Best!  Have a great rest of the day/evening!

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