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Why can't I make any purchases?

JoeDavidekJoeDavidek Posts: 1 Newbie
In your new format, I am unable to make purchases of any kind.  Why is this?


  • PummyRajPummyRaj Posts: 13,945 Farm Moderator
    Hello @JoeDavidek, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear about the issue in your game!  Would you mind me asking that what game you are having this issue in ?  Many games are getting so many changes and hence, would like to make sure before I can assist / suggest with any tips! 

    Also, what is happening when you trying to make a purchase?  Are you seeing an error message OR is it something else? 

    Please tap on "Type your Comment" box located below to post back.  

    Signature - Moderators 2021 FHS PummyRajpng
  • Hey! Would you like to give us your opinion?

  • Phoenix123Phoenix123 Posts: 3 Newbie

    Keeps loading forever. The same applies to when i am trying to get extra moves. I can't buy extra lives too.

  • Phoenix123Phoenix123 Posts: 3 Newbie

    I can't make purchases and I can't also get extra moves to compete a level.

    Please can you help me out

    Thank you

  • Freddy_Freddy_ Posts: 59,285 Sweet Legend

    @Phoenix123 Hi and welcome, I find this game does take a couple of minutes to load but not had any connection issues to the store. Can you post a screen shot of any errors or what happens when you try to connect to the store

    Also please make sure your device and game are up to date and log out and restart your device and then log back in and see if this resolves your issue

    Thank you

  • gid123gid123 Posts: 1 Newbie

    Candy Crush Saga, I get a message saying "Purchase Unsuccessfull No money came out of your account"

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