New phone

Joni6628

I have a new phone. Candy crush transferred but I lost all my lives and gold bars. I also recently won gold bars but my gold bars are at zero still .

PummyRaj

Hello @Joni6628 Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue in your game!

Before changing your phone, did you save the game on your old phone? Loosing Lives and saved up Boosters is common because both of those are stored on the device local memory. And, when we change the phone, they won't get transferred to our new phone. But, you should not loose the Gold Bars!!

Unfortunately, this Community Team does not deal with these kind of issues. Please contact the "King Player Support Team" to get back your Gold Bars. Here is the link and the steps to follow:: https://soporto.king.com/contact 

** While filling out, enter the TOPIC as "Problems with my Game" ---> SUB-TOPIC as "Missing Items" ---> Explain briefly about the issue and Submit the form. NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

** Please tap on the blank box located below to write your reply, if you need further clarification or assistance.

Hoping for the Best! Have a great rest of the day/evening!