Reset game

rdraper62

My game was not working correctly and for about the third time I had to reinstall the game. The game reset after I logged in with my Facebook, however it reset my continuous log in to 4 days. At one point I was around 140 days straight and it was taken away. PLEASE find a fix for this or just fix it!!! If you can bring everything else in the game back, why not my continuous log in.

Debbie2019

Can you please reset my game to level 1900? Thanks

PummyRaj

Hello @rdraper72, Welcome Back to our friendly King Community 🤗

I am very sorry to hear that you have lost your Daily Streak! Are you having this issue in Candy Soda game OR Candy Friends game?

Although we do not know the reason behind the reset of the Daily streak, it cannot be brought back even by the King team! And please don't be upset and despaired because you have lost only the Streak... you still have the Daily Bonus itself 🤩

If you are playing Candy Soda game, you will receive the Double boosters again by 7th day.

And if it is Candy Friends game, the rewards we receive are the same for 7 days in a week -- the Green box being the reward for 4 days on 1st, 2nd, 4th and 5th; (2) the Pink box reward on day 3 and 6; (3) the big Purple box on day 7.

Hope this made sense and clarifies! If you have further questions, please type in the empty Dialogue box located below.

Thank you for posting in the Community! Have a wonderful rest of the day/evening!

Debbie2019

The game I need reset is candy crush Saga. Reset to level 1900. Thanks

PummyRaj

Hello @Debbie2019 Hearty Welcome to our friendly King Community 🤗

Very sorry! Did not get a chance to answer you before.

Are you playing the game on a Mobile Device OR on a PC?

Debbie2019

Cell phone.

Debbie2019

Mobil device.

Debbie2019

I'm playing candy crush on a Mobil device can you reset me to level 1900? Thanks

PummyRaj

Hello again @Debbie2019 🤗

Here is the link for you to follow to retrieve your level progress back https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

I hope you have saved your game before! If so, scroll down to the part where you see "problems with retrieving your saved game" and select your mobile device type and follow the steps provided there 🙂

I am sure you will be all set and back to playing your game within few hours!

Have a wonderful day/evening!

Debbie2019

I don't use Facebook. Can you not reset it for me through my king account?

PummyRaj

Hello again @Debbie2019 🤗

Does the link say it will not work on "King account"?

I never had the necessity to use the link to restore my levels! Hence, not sure how the link works! Please let me know, I can assist you further 👍️