All boosts disappeared

Jayssen

I logged into the game this morning and all my boosts are gone.

I can’t even get my ID - it just says 0

This game is constantly broken!

firebombmarkus

Hi @Jayssen and welcome to our adorable Community 😊 Can you tell me more details? Was your game connected to a King or a Facebook account? May I ask you to toke several screenshots so I can see what is happening? If you don't know how to do it, follow the instructions on the link below.

https://www.take-a-screenshot.org

Jayssen

It was connected to my Facebook account.

Thanks for your help

firebombmarkus

@Jayssen You are welcome. This is really odd. I have never seen before 0 instead of an actual ID. When ch device and OS are you using? First, you need to check if your connection works and then check what version is your game. The latest version should be 1.30.3.

Jayssen

iPhone X iOS 13.3.1

Game version 1.30.3

My connection seems fine, everything else is working

firebombmarkus

@Jayssen We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Missing items). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance. If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding. Have a wonderful day 🤗

Jayssen

I fixed this by logging in and out in the game (of Facebook). This is such a buggy game.

firebombmarkus

@Jayssen Thanks for letting me know. I willl note this for the future use 😊 Keep crushing 🍭