I lost all my lollypops.

marianourriga2020

Hello!

My lollypops disappeared from one moment to another. On eight february, i had 45 pinks lollypops, 44 violets lollypops, and 46 oranges lollypops. Yesterday in the night, all ir their disappeared. What happened?

Please, help me.

Thanks

AbhinavSargar

Hi @marianourriga2020

Welcome to the Community,

Sorry to hear that problem.

It seems your lolipops, stripped lolipops and Wrapped Lolipops are lost.

Can You Answer few questions for letting us know more about it ?

1) Which Candy Crush Game is that in which the Lolipops disappeared ?

2) On which platform you play ? Android app/ Windows/iOS app or web play on King's Website or Facebook ?

3) Did You Buy them or won them ? If you have buyer then let us know your purchase date or history to regain your lolipops .

I hope I am clarifying everything.

Sorry again you faced this problem.

deeplubana

Hi

I lost my all lollypop

marianourriga2020

Thanks !

I play candy crush friends, from android app and logued from Facebook, and i won all oficina them. I'm in level 1505.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/279009/i-lost-all-my-lollypops

Hello @marianourriga2020 A Warm Welcome to our friendly King Community 🤗

First of all, Thank you for coming back and posting your question in English! It helps us to answer your questions / help with your issue 👍️

With regards to "loosing lollipops", did anything happened in between those few hours? Examples - did your game crash OR have you reinstalled the game for some reason OR did you "update" the game App? Can you please post these details?

Talk to you soon! Have a wonderful rest of the day 🌸

AbhinavSargar

Thanks for answering my questions @marianourriga2020 . Hereon answer @PummyRaj questions and let us know more about it. Also Thanks @PummyRaj for your Kindness towards the Community for helping all players.

marianourriga2020

Hi!

Yes, There's a problem with mi phone, and i'd to reinstall all my apps, candy crush friends too. The strange thing is that the game remember the levels, the costumes wons, and almost everything, except the Lollipops.

The screenshot sended was taked yesterday in the morning. Now i'm level 1506

AbhinavSargar

Hi @marianourriga2020

Thanks for your answer.

Just Few More Questions,

You won all of the Lolipops.

So have you deleted the android app and installed again ? And had you made any login to the app by Facebook login or King Login ?

This make your problem more clear and your problem will get solved faster.

marianourriga2020

Yes, i'd deleted all my apps. When re- installed candy crush friends again, i logued from Facebook, not from king login.

AbhinavSargar

Hi @marianourriga2020

Thanks a lot. We'll try to provide a solution as fast as possible.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/590247#Comment_590247

Hello again @marianourriga2020 Thank you for your replies and the details provided 🌸

1) Because you have saved the game through Facebook account, even-though you have reinstalled the App, the level progress and all the characters you have collected are intact. Because, those and the Gold Bars are saved to our game.

2) But you have lost all the Lollipops because are NOT saved to the game, but to our Device local memory. So, when we delete the App, all the data pertaining to the game is removed. And since you have won those lollipops in various contests and quests, they are not reimbursed by the King Team.

Hope this made sense and clarifies! I am sorry for not able to bring any good news for your issue!

Thank you for posting in the Community! Have a great week ahead 🌸

marianourriga2020

But...that's not a Solution, Is only a explain, and really confused.

How can game administrators not return my Lollypops? I'd sended a screenshot with the evidence, and showed the number of lollypops won.

I really feel that it is not fair, and so sad. I had a hard time getting them. I think it is not worth playing...

Sorry, i know Is just a game, but was fun, and it was a great distraction in my spare time.

Again: wasn' t a Solution only a explain. I hadn't blame...

ellectra

@marianourriga2020 yes, it's a frustrating situation. I had read about this before I switched phones, so I knew I would not have them in my new phone, but that I could keep playing the game and using them on my old phone, which is what I am doing. But if I had not known that, it would have been a very unwelcome surprise since I also had a lot (about 70 of each) and it took me a long time to get them. Not to mention that it's impossible to pass some of the higher levels without them.

I don't understand why the lollipops are just not saved on the king/facebook accounts together with the game progress. There have been a lot of complaints about that since it often happens that the game has to be reinstalled, and people switch phones quite often these days.