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How can I retrieve losT levels and boosters?

cmanningcmanning Posts: 1 New Bee

I was past level 1000, and had defeated all the Christmas holiday challenges and had tons of boosters. All of a sudden I opened the app and was back at level 1. How can I get back to where I was?

Answers

  • PummyRajPummyRaj Posts: 8,719 Superstar

    Hello @cmanning Hearty Welcome to our friendly King Community πŸ€—

    I am very sorry to hear about the issue in your game!

    Can you please how you might have lost your boosters and level progress?

    Did you change your device OR reinstall the game?


    Please reply back by typing in the empty dialogue box located below.

    Talk to you soon! Have a great rest of the day/evening! 🌺



    πŸ‘‰ CCFS -Β Win Gold barsΒ -Β HereΒ πŸ’
    🌟 Beat our Superstars and get free boosters - CheckΒ hereΒ  πŸŽ‰

  • bossconmanbossconman Posts: 1 New Bee

    I got a new phone and although I am still at the same level I no longer have any of my boosters a reward game progress. Can you help me?

  • PummyRajPummyRaj Posts: 8,719 Superstar

    Hello @bossconman Hearty Welcome to our friendly King Community πŸ€—

    I am sorry to hear that you have lost boosters from your game!!


    Unfortunately, loosing our saved up boosters is the side affect of changing our device and/or deleting and reinstalling the App. Those boosters cannot be reimbursed and/or transferred!! Sorry for not giving a good news!

    But, if you have not deleted the game in your old phone yet, the boosters will still be intact there. And you can still play on that device and use up all your boosters.

    Also, if you have purchased any of those boosters with real money, you can contact the "Player Support Team" and send a request for reimbursement.


    Hope this made sense and clarifies! Please post back if you need further clarification!

    Thank you for posting in the Community! Have a great rest of the day/evening! 🌺



    πŸ‘‰ CCFS -Β Win Gold barsΒ -Β HereΒ πŸ’
    🌟 Beat our Superstars and get free boosters - CheckΒ hereΒ  πŸŽ‰

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