Hello @Big_Sal, A Warm Welcome to our friendly King Community
I am sorry to hear about the issue in your game!!
One player told me that, the reward popped up after playing a normal level. Can you please check play a level on the map and check if you receive the reward?
Please post back and let me know. You can simply type your reply in the empty box provided below.
Talk to you soon! Have a great rest of the day/evening!