King cheating us !?

svswe

Hi,

Thanks for a nice game - been playing it quite a bit...now i do have a complaint as i feel cheated.

When you get that wheel trying to get extra moves to finish a level and you get something else - let say you get a striped candy instead - this becomes a bogus gift as you can see in this image..

3 images, before i did the wheel, what i got, and after...as you see the number of striped boosters are at the same amount.

I feel cheated...this as i am 'paying' for it by looking at ads that drains my battery.

Any comments ?

svswe

PummyRaj

Hello @svswe A Warm Welcome to our friendly King Community 🤗

I am so sorry to hear that the booster was not added to your "Inventory"!

The only reason I could think for this could be weak internet connection!! What I would suggest you to do is, force close the App --> Clear cache and restart device --> Check if the striped candy had reached into your backpack!

If that does not work, you will have to contact the King "Player Support Team" through this link https://soporto.king.com/contact and fill the form.

Once you send the complaint, you will receive an automatic email as an acknowledgement. But, please be aware that it might take a while to hear back from them. If it is more than 3 days, you can send a reply to that automated email and give a heads-up to them.

I will also keep an eye if any others post about this same issue!

Hope this made sense! Please post back if you need any further assistance.

PummyRaj

Hello @svswe A Warm Welcome to our friendly King Community 🤗

I am so sorry to hear that the booster was not added to your "Inventory"!

The only reason I could think for this could be weak internet connection!! What I would suggest you to do is, force close the App --> Clear cache and restart device --> Check if the striped candy had reached into your backpack!

If that does not work, you will have to contact the King "Player Support Team" through this link https://soporto.king.com/contact and fill the form.

Once you send the complaint, you will receive an automatic email as an acknowledgement. But, please be aware that it might take a while to hear back from them. If it is more than 3 days, you can send a reply to that automated email and give a heads-up to them.

I will also keep an eye if any others post about this same issue!

Hope this made sense! Please post back if you need any further assistance.