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I have buyer 2 times gold bars but not received why

shik2575shik2575 Posts: 1 New Bee

Answers

  • kiara_waelkiara_wael Posts: 9,170 Superstar

    Hi @shik2575 . Welcome to our Community πŸ™Žβ€β™€οΈ

    orry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    Please Check this useful page where you can see how to request a refund depending on the device you play on. 

    If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    Don't forget to add your Game User ID to the email so Player Support will find your game.

    Hope this will help you

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