How do I get my gold bars back ?

asveent

i had 79 gold bars. I logged into candy crush via Facebook account and I lost 73 gold bars. How’s that possible ? I had earned them. I want help

bearwithme

Hello @asveent and welcome to our wonderful King Community! I am sorry to hear that happened to you. The studio can help you get your lost gold bars back.

You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:

- Open the game app

- Select the cogwheel

- Tap on the? mark

- Tap on "Purchases and Gold Bars".

- Scroll down to the bottom and hit "Contact Us"

If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

On the form click on “Problems with Purchases” then click on “Accidental Purchase” or “Purchased items not received” and then explain the details in the comment section provided on the form. There is not a specific sub category for disappearing gold bars.