Bought hammers gone because of freezing

SandraMurphy27

I bought hammers and boosts. I used them in my level but the game froze and I lost them because I couldn't complete the level. Can you please replace them

mysticalmysty

Hi @SandraMurphy27 Welcome to our community. Sorry to hear what happened to you. We actually don’t dealing with purchase and refund on here, you might want to contact the support system. Just for the future reference always trying to update your app and device to the latest version all the time,. and keep clearing up your cache too to avoid your game freeze up on you

stan1981

@SandraMurphy27 that is real unfortunate... but as what @mysticalmysty mention ... u may like to contact the support to see whether can they help on this ... but the chances r slim ...

Lotus_Flower

Hello @SandraMurphy27

The advice given above is all good. You might also try looking at this link. It has some more information about what you can do.

https://community.king.com/en/candy-crush-friends-saga/discussion/177625/i-made-a-purchase-but-did-not-receive-my-stuff-read-here-on-how-to-proceed

SandraMurphy27

Hey guys I've contacted support we'll see what happens thanks. I'm front line staff and I find this game relaxes me when I get a break so it's frustrating. Thank you all.

Lotus_Flower

You're very welcome. Enjoy the rest of your day. 🌼🌹🌸🌺