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Hello dear team I can't update my game πŸ’”can you hell me, please? πŸ’•πŸ’•

Answers

  • stan1981
    stan1981 Posts: 3,418 Legend

    U on phone? IOS or android?

    restart ur phone and check that u have at least 2GB of memory ... and try again

  • Saamar
    Saamar Posts: 7 Level 2

    Thank you Stan

    I already did and also I've plenty of space left but still the game would download the updates then fail to install and so on!

    Would removing the game and reinstall it again help?

    I'm using an android btw

  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    HI there @Saamar and welcome to the Community πŸ€—

    @CrackedCandy is right, that usually helps! Also, it's worth noting that we've had some issues with the latest update but it should be all good now. If there's no update available in your PlayStore, then it means you're up to date.

    Also, since you're here, don't miss a chance to get some extra Gold and check our latest contests. Good luck!

    Hope that helps. See you around the Community - Stay safe πŸ’

  • Sofia1992
    Sofia1992 Posts: 2,526 Level 5

    Hi @QueenMia .

    How are you doing?

    About the last update, I have a question.

    From yesterday, this message appears when I open my game.

    But when I go to Google Play so to update my game, update button doesn't appear.

    According to Google Play, it says that my game updated in March 13 and the last version of the game is 1.33.4.


    Can you help me please?

    I have Android !!!

  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Hey @Sofia1992 - Hope you're well!

    As you might have seen we've had some small issues in the game yesterday and our Studio needed to make sure that everyone updates to the latest version to get a fix. So the pop up was sent to everyone, even those who already updated the game. That's why you've seen it but if your App store/Play Store says there's no update, then no worries, it's all good πŸ˜‰

    Hope that clarifies!

    Stay safe and happy Friday πŸ’

  • Sofia1992
    Sofia1992 Posts: 2,526 Level 5
    edited April 2020

    Hey @QueenMia .

    Thanks for the quick answer and I hope Studio fixes that issue soon.

    Thank you and don't worry. I understand what you wrote above. πŸ˜‰

    Also, stay safe too and have a sweet Happy Friday too!~

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