No new levels - have all updates

ChrisPJ

I have re-installed and updated software on platforms and apps. I have the unlimited lives and daily things. I just do not have levels. Nothing on iPad app or on Facebook either. I use my iPhonemax Xs for the love of god someone please help me

Lotus_Flower

Hello @ChrisPJ

It sounds like you need to sync your accounts. It's easy, just follow the directions in this link.

https://community.king.com/en/candy-crush-saga/discussion/246143/can-i-sync-my-progress-between-facebook-and-king-com

Write back if you need anything else.

ChrisPJ

The problem is no new levels on any of the ways I can play. They all are synced. Thank you trying.

Lotus_Flower

Okay @ChrisPJ all is not lost, there's still more we can try.

Try this link. It gives you options for android, iOS, etc.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading#latest

ChrisPJ

Only thing I didn’t try was restarting iPhone. Did. Still nothing. I have reinstalled 3x in the last week. It’s so strange I have ALL the new updates less levels. I even got the play on a life challenges. Again this is the case on my whole account not just phone. I do appreciate your due diligence. This is driving me insane lol

Lotus_Flower

I'm so sorry @ChrisPJ

I'm tagging @Lola_Pop who is a Community Moderator. She should be able to help you. I'm also tagging @PummyRaj who is very experienced and may be able to help, too.

ChrisPJ

@debrichmond thank you!🤞