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Lost levels.

bigpres1
bigpres1 Posts: 2

Level 1
edited May 2020 in Support

I had to start a new Facebook account and lost all of my levels. I was all the way up to around level 2300. My last account was with my previous email address **CM: Removed personal info**. How can I get them back?

Answers

  • kiara_wael
    kiara_wael Posts: 157,009

    Hi @bigpres1 . Welcome to our Community

    Please check this page , Hope this will help you 👇️

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back


  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-friends-saga/discussion/288862/lost-levels

    If you fail in all attempts, follow the procedure below.

    Please email Player Support so they can restore the levels manually on your new account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track really soon! 

  • Chumina
    Chumina Posts: 2

    Level 1

    I got a new phone and when I switched all my apps to my new phone I lost my levels and now I have to start over. I was on level 1578. Can I get my levels back?

  • Chumina
    Chumina Posts: 2

    Level 1
    edited May 2020

    **Edited by CM: Removed personal info**

  • AbhinavSargar
    AbhinavSargar Posts: 3,726

    Hi @Chumina Update Your Game To Latest Version 1.37.4

  • PummyRaj
    PummyRaj Posts: 44,091

    Hello @Chumina A Warm Welcome to our wonderful King Community 🤗


    Are your games all set now? Or are you still looking for a fix for the issue?

    If you have saved your games before on your old device through Facebook OR Kingdom account, you can simply log in again with same details on your new device also, and you should be able to get back all your level progress.

    If you have not saved the game, then, there is a little procedure to follow to get your progress back.


    Please post back and let us know if you need further assistance.

    Keep having fun in your games! Have a wonderful rest of the day!

  • jetapo
    jetapo Posts: 1

    Level 1

    What is the procedure to get my levels back? I'm logged in via Facebook on both devices, but it didn't save my progress on the new device.

Hey! Would you like to give us your opinion?

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