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What is going on with the stars when I play a level?

LaVacaRosada
LaVacaRosada Posts: 244
edited April 2020 in Support

Hello everybody!! 👋

The reason of this question is because of something that appeared a week ago in my game. 👉️

When I enter in a level all is normal, but when I start to accumulate points and reach the stars, they stay in a specific point and all of them accumulate there. In the image below i show you more clearly 👇️👇️👇️



How you can observe, i finished the level with 3 stars and they stayed there and don't move. I don't know if you can help me and I hope I'm not the only one who will get this 😅

Thanks for you attention and I hope a prompt answer 🤞

🏡 #StaySafeAtHome 🏡

Best Answer

  • PummyRaj
    PummyRaj Posts: 44,042
    Answer ✓

    Hello @LaVacaRosada Hearty Welcome to this friendly King Community 🤗

    Yes! From yesterday on wards, this glitch has been appearing.. We did inform to the Friends game In-charge about it 👍️

    Let them find out what's going on and update us!


    Are you using an Android OR iOS device? What version do you have? I do not know what details the studio might need to know from us! But, as of now, let's collect these details and keep them ready!

    Talk to you soon! Have a great rest of the day!

Answers

  • stan1981
    stan1981 Posts: 3,418

    Can u screenshot ur main page to see did u clear the lvl with 3* ?

    it seem what u showing is a graphic issue... but did the game award u 3* for this lvl and let u advance ?

  • PummyRaj
    PummyRaj Posts: 44,042
    Answer ✓

    Hello @LaVacaRosada Hearty Welcome to this friendly King Community 🤗

    Yes! From yesterday on wards, this glitch has been appearing.. We did inform to the Friends game In-charge about it 👍️

    Let them find out what's going on and update us!


    Are you using an Android OR iOS device? What version do you have? I do not know what details the studio might need to know from us! But, as of now, let's collect these details and keep them ready!

    Talk to you soon! Have a great rest of the day!

  • Hello again dear friends!! 🙌

    So @PummyRaj I'm using an Android device and the version of CCFS is 1.35.2, the last update was April 9, 2020.

    And @stan1981 the game allowed me to continue playing without any problem, here is the image 👇️👇️👇️



    Thanks a lot to both becauses you were interested and answered my question, I send a huge hug to both 🤗 If you need more information, don't hesitate is to comment that. I will be attentive 🕵️‍♂️

    🏡 #StaySafeAtHome 🏡

  • stan1981
    stan1981 Posts: 3,418

    @LaVacaRosada , that good.

    So it is a graphic issue only with no impact to the lvl...

    Let the developer continue to look into it n correct it, but do give them some time due to covid19 issue ...

    it hit Singapore badly n partial lockdown extend 1 more month till June... bad news ...

  • PummyRaj
    PummyRaj Posts: 44,042

    Hello again @LaVacaRosada Thank you for the info 👍️ And this information is enough!

    I wanted to make sure whether the glitch is affecting iOS devices only OR Android devices too!

    Myself and my friends all have iOS and we all have this glitch!!

    I found out some info about it though... the Friends Studio is already aware about it, and planning to release a fix in next update 😊

    So, I am sorry to say that, we have to wait till then for it to be fixed!

    Please take it easy & stay safe! 😷

  • Hello @terrazas1325!! 👋

    If you need answers that can solve your question, you need create a discussion in the buttom "ASK A QUESTION" at the top of the web page, I leave an image below of what I'm talking about 👇️👇️👇️

    What you have done is answer my question and you need is that the people answer you own question. I hope it helped you, have a great day!!

    🏡 #StaySafeAtHome 🏡

  • LaVacaRosada
    LaVacaRosada Posts: 244

    Hello again people!! 🙌

    I'm here just to say THANK YOU VERY MUCH!! Thanks for solving this little detail, again all is normal 🤩 I send you everyone a big hug 🤗


    🍭 #SweeterThanEver 🍭

  • PummyRaj
    PummyRaj Posts: 44,042

    Hello again @LaVacaRosada

    I am very glad to hear that! The glitch was fixed with the latest version release 🤩

    Hence, the stars are aligned now ⭐️ ⭐️ ⭐️

Hey! Would you like to give us your opinion?