Refund of gold bars

wilson42445

I purchased 49 gold bars and never received them...It was taken from my credit card...when do I get the bars or when do I get a refund?

AbhinavSargar

Hi @wilson42445

Welcome to the Community,

Sorry to hear about Your Problem on Purchase.

Here's a link to help you. Click below-

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope this helps. Have a great day.

Lotus_Flower

https://community.king.com/en/candy-crush-friends-saga/discussion/293696/refund-of-gold-bars

Hello and welcome @wilson42445

We cannot access payment information here in the community. However, I may be able to guide you in the right direction. To refund a purchase is usually easy. Just follow the instructions below, and let me know how that goes! 

1. Open you Candy Candy Friends Saga game, and click on the settings icon in the bottom left corner of your screen!

2. Access the Help Center by clicking in the bottom right corner of the settings menu (The icon should look like a blue question mark). 

3. Scroll down to, and access the section of the Help Center titled, “Purchases and Gold Bars.”

4. Open, read, and follow all instructions in the article titled “I purchased an item but haven't received it.

5. If this still does not solve your issue, click on the link at the bottom of the article that says “Contact Us.” Then fill out the information.

AbhinavSargar

Thanks for helping out @debrichmond

Lotus_Flower

@AbhinavSargar We posted at the same time, so I didn't see your helpful post. 😀

AbhinavSargar

No Problem @debrichmond 2 Helps are better than one. If one doesn't work, second one can work.