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Sent back to previous levels and lost all boosters
Hi!
I've been playing this game for years now, and never had an issue. I even buy gold bars now and them because I enjoy the game and I like to support the developers.
Recently, however, there was all this isse with the app not connecting to internet. After the last update, I was finally able to connect to the internet, but I found out I had gone back like 10 levels and, on top of that, I've lost all the boosters I had paid for with gold bars I had bought. Is there a way to fix this? This is pretty bad, not only because I'm stuck on a level I had already passed (and is pretty impossible to pass without boosters), but mainly because I used money to buy boosters and now these boosters have disappeared. I will not be spending more money on the game in the future if this cannot be solved, it kind of feels like a rip off.
Best Answer
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Hi @marypola . Welcome to our Community
Sorry to hear that . King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.
Answers
-
Hi @marypola . Welcome to our Community
Sorry to hear that . King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.
