My game is all messed. How do I get actual help to get it fix?

skral1

My game froze and I had to uninstall and reinstall. But, when I reinstalled game nothing saved. It put me back to level 2003 and I was A LOT higher then that. I was close to 2100 and NONE of my lollipops saved and thanks to the Easter challenge I had between 25-30 lollipop combined thru all 3. I put a lot of work into getting this far/much to have it taken away. I emailed you yesterday about it and then today I go to play and I’m moved back to level 1560 and being told there’s no more levels. This is ridiculous and beyond frustrating. I’ve emailed them and they send me automated responses but it won’t fix it What do I do?

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hello and welcome to this community

I'm sorry it happened, please go to this link. When uninstalling, the boosters can be lost because they are not saved. I hope it helps. Good luck

https://community.king.com/en/candy-crush-saga/discussion/293146/customer-service-outside-the-community

Here is another poll from me, it would be nice if you could vote. thank you

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/294766/my-game-is-all-messed-how-do-i-get-actual-help-to-get-it-fix

Hi @skral1 . Welcome to our Community

Sorry for inconvenience . I restart device , open game and Log in again this works for me

 Have investigation for this issue👇️

https://community.king.com/en/candy-crush-friends-saga/discussion/292851/bug-sent-back-to-level-1560-and-stuck-at-it-reported

AbhinavSargar

It's Fixed. @skral1 More Info Here-

https://community.king.com/en/candy-crush-friends-saga/discussion/294988/latest-version-of-candy-crush-friends-saga-1-37-4#latest

skral1

It’s not fixed. I’m only two levels higher bc I just beat them. But, I’m not close to original level and only have lollipops I’ve won by either level reward or daily reward.

AbhinavSargar

So @skral1 You Lost Your Progress ??

skral1

Yes!!! Both my progress and lollipops are gone. I’ve tried everything you just posted.

AbhinavSargar

You Deleted the game ? @skral1

PummyRaj

Hello @skral1 A Warm Welcome to this lovely King Community 🤗

I am very sorry to hear about the issues in your game!

Looks like you have posted 2 different questions with same topic! I have just answered your recent question, which you have posted today, and here is the link ---> Lost Lollipops & Levels

Please refrain from creating multiple threads, as it will be confusing for you and for us to follow up with! As per Community Guidelines, this thread will be closed now considering it as "Duplicate Post"

Please continue responding in the link I have added above for further discussions (the Green Fonts).

Thank you for understanding! Have a wonderful rest of the day!