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In search of the Galaxy Yeti
LaVacaRosada
Posts: 244 Level 3
in Support
Hello oh everybody!! 👋
The reason of this message is because I downloaded the app from the Galaxy Store on Monday May 4, the stipulated 48 hours have passed and I don't have the Galaxy Yeti costume. I would like to know if I apply to receive this costume. I'm past level 1000 and I have a Samsung Galaxy A30 SM-A305G model. My User ID is 11027442612.
Thanks to everyone, I await your response!! Have a great week!! 🤗
🍭 #SweeterThanEver 🍭
Best Answer
Answers
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Hello @LaVacaRosada Hope you are doing fine and staying safe!
I was following up with the other thread that you wrote about this issue. Looks like I have not received your tag in that thread. Sorry for not responding there! But, let's continue discussing here since you have opened a new thread ☺️
First of all, Thank you so much for providing all the needed details -- your phone model and your ID number for our convenience. I will ask the Friends Team Manager and get back to you with what they say!
Talk to you soon! Have a wonderful rest of the day!
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Hello @PummyRaj & @Sukanta_Biswas!! 👋
Thank you so much for your help, you're very kind!! 👏 But so far, I haven't received the Galaxy Yeti in my phone, I open the app and nothing happens, I restarted my phone and it remains the same. Should I wait a while to receive it or should I do something else? I await your answer ☺️
🍭 #SweeterThanEver 🍭
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OK! Try this dear @LaVacaRosada
Log out of the game and close the App ---> Disconnect from Internet ---> Turn off your device for 5 minutes and turn it back on ---> Reconnect to WiFi and log into the game. This should definitely work and Galaxy Yeti should come to your game now.
Sometimes, the servers can be down and / or our internet connection can be weak, for these kind of situations to occur.
But, do not worry at all. If he still did not appear, please post back and let me know! I will ask the Team In-charge on what else you can do. And also ask her if there is any delay from King side too.
Does that makes sense?
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