In search of the Galaxy Yeti

LaVacaRosada

Hello oh everybody!! 👋

The reason of this message is because I downloaded the app from the Galaxy Store on Monday May 4, the stipulated 48 hours have passed and I don't have the Galaxy Yeti costume. I would like to know if I apply to receive this costume. I'm past level 1000 and I have a Samsung Galaxy A30 SM-A305G model. My User ID is 11027442612.

Thanks to everyone, I await your response!! Have a great week!! 🤗

🍭 #SweeterThanEver 🍭

PummyRaj

Hello again @LaVacaRosada 🤗 A Great News for you!

Our Friends Game In-charge has sent the Galaxy Yeti into your game now.

Now, you can play and enjoy all the new features with him 🙌 👌

Keep having fun in your game and please stay safe 😷

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/294921/in-search-of-the-galaxy-yeti

We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.

We need your game Id to find the cause of your problem.

We have already received your game Id and will reply to you soon.

Thank you.

PummyRaj

Hello @LaVacaRosada Hope you are doing fine and staying safe!

I was following up with the other thread that you wrote about this issue. Looks like I have not received your tag in that thread. Sorry for not responding there! But, let's continue discussing here since you have opened a new thread ☺️

First of all, Thank you so much for providing all the needed details -- your phone model and your ID number for our convenience. I will ask the Friends Team Manager and get back to you with what they say!

Talk to you soon! Have a wonderful rest of the day!

PummyRaj

Hello again @LaVacaRosada 🤗 A Great News for you!

Our Friends Game In-charge has sent the Galaxy Yeti into your game now.

Now, you can play and enjoy all the new features with him 🙌 👌

Keep having fun in your game and please stay safe 😷

LaVacaRosada

Hello @PummyRaj & @Sukanta_Biswas!! 👋

Thank you so much for your help, you're very kind!! 👏 But so far, I haven't received the Galaxy Yeti in my phone, I open the app and nothing happens, I restarted my phone and it remains the same. Should I wait a while to receive it or should I do something else? I await your answer ☺️

🍭 #SweeterThanEver 🍭

PummyRaj

OK! Try this dear @LaVacaRosada

Log out of the game and close the App ---> Disconnect from Internet ---> Turn off your device for 5 minutes and turn it back on ---> Reconnect to WiFi and log into the game. This should definitely work and Galaxy Yeti should come to your game now.

Sometimes, the servers can be down and / or our internet connection can be weak, for these kind of situations to occur.

But, do not worry at all. If he still did not appear, please post back and let me know! I will ask the Team In-charge on what else you can do. And also ask her if there is any delay from King side too.

Does that makes sense?

LaVacaRosada

Friend @PummyRaj, I did your recommendation, step by step, and I still don't have it 😂

🍭 #SweeterThanEver 🍭

PummyRaj

Dear @LaVacaRosada

I will inform the Friends team Manager. They are done with the work for today (they are located overseas).

Don't worry, OK? We will work it out and the team can help us with this 👍️

LaVacaRosada

Hello @PummyRaj & @Sukanta_Biswas!! 👋

I hope you all are okay! Do you have any news about this for me? Thanks a lot! 🤗

🍭 #SweeterThanEver 🍭

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/742131#Comment_742131

According to our information, I know that your costume has been sent to your game. Maybe you didn't get it due to some temporary problem but She (PummyRaj) is with you.😊

You may have to wait a bit.😎

LaVacaRosada

Hello again @PummyRaj & @Sukanta_Biswas!! 👋

Thanks a lot to both for being aware. I'm so sorry for be so intense but... please don't forget me!! 😭

Have an excellent week!! 🤗✨