The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hi @carrielproctor . Welcome to our Community
Please email Player Support about this so they can investigate this and Let them know what happened
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.