You sent me an email to say I had 50 gold bars waiting to be used ,but they are not there ?

kim68

Hi you sent an email to me to say that I had 50 gold bars waiting for me to use

but they are not there ? How do I get them ?

PummyRaj

Hello @kim68 Hearty Welcome to our wonderful King Community 🤗

If you don't mind, I have couple of questions for you.

1) What is the game you are currently playing?

2) What is the game that you have receive the email from? Is it the same game or a different game -- you will have to make sure about that.

Once you give me these details, I will clarify few things for you.

You can simply post your reply by typing in the comment box given below.

Talk to you soon! Have a great rest of the day 🍬 🍭

kim68

Hello, the email was for candy crush friends game

But when I. tap on the use your bars now ,it takes me to Internet ,then App Store to open the game,but nothing more x

PummyRaj

Hello dear @kim68 Good Morning 🤗

Thank you for replying back 👍

Can you tell which games do you play currently? Did you ever download Candy Friends?

QueenB

Thank you very much for reporting this @kim68 👍

I've pass this on to the team in charge of sending out the email and they have promised to manually add the Gold bars to your game and apologies for the inconviance caused.

Please let us know when you have received it so we can let them know all is good 😉

Diane_Smith-2

Two issues. Unable to receive lives and /or lost bw3 friends that sent them. I also had one of those 50 gold bar emails with no reward given for candy crush friends. I think I can retrieve it if you need to see it. Hope problems get help because I like to play too much and I cannot pay to play.

Diane_Smith-2

I never was able to get them. It came in an email but it never let you in to access the bars

wykoon

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/882787#Comment_882787

Hi there 👋 seems like you're having the same issue as Kim68, most probably need to get the person in charge of sending you that email to respond. Anyway, Im tagging our CM @QueenB to further assist you on this issue.

Thank you for highlighting the issue. Have a nice day 😊🍭

[Deleted User]

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/883388#Comment_883388

candycrushinit

Hello @kim68 and @Diane_Smith-2!

As @QueenB stated, she will pass this on to the team so they can add the gold to your game next time. I hope everyone had a wonderful day and staying safe 🌸

dnpolister

Like the others, I've been getting this same email for some time from Candy Crush Friends. And "Activating" in email is as described above. Doesn't connect to my game. I login through Facebook to play and save place.

"This reached your inbox because you connected via Facebook or created a King account."

I've even tried opening on phone to see if it would credit to ap, but no different.