The Cookie Challenge

Just_Me-2

Hello,

I completed the Jelly Queen quest on 7-30-20 and had a pop-up thereafter pertaining to the above-mentioned. I have not seen the challenge to date. I just performed an update hoping that it will appear but the challenge is nowhere to be found. Please see screenshots and advise. Thank you.

PummyRaj

Hello @Just_Me-2 Hearty Welcome Back dear 🤗

Hope you are doing great and staying safe ❤️ I am sorry to hear about the issue in your game!

In these past 4 days, have you passed any "Dunk the Cookie" levels? Did the challenge did not pop-up even then? Can you please let me know?

Talk to you soon 😍

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/307746/the-cookie-challenge

Hi and welcome to the community. @Just_Me-2 .

This issue has bee reported by some other players too. I am tagging this to @PummyRaj . But she may need your Game ID to pass on to CM.

And here is how you find your game user ID number ---> If you are on "Home" screen, you can directly click on "Profile" tab -- if you are inside the game (on Map screen), click on the "Settings" (Cog Wheel icon) -- then click on "Profile" tab -- Double Click on the "King Emblem" that you see on top of the screen -- You will see your ID number -- simply copy and paste it here 🙂

Just_Me-2

Hi PummRaj and aijaziqbal,

I cannot remember if there was a "dunk the cookie" level prior to the notification popping up or after. I know there was a cookie level that I completed close to when this challenge was supposed to happen. My Game ID is 6630961816. Thank you.

PummyRaj

Thank you dear @Just_Me-2 🤗

The Friends Community In-charge team are aware about this issue and the Studio is also looking into it 👍️

I will get back to you as soon as I have any new information about the issue.

Talk to you soon. Have a wonderful rest of the day 🍭 🍭

Just_Me-2

Hi PummyRaj,

Thank you for passing this information on to the team in charge. I really appreciate it and look forward to receiving an answer.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/969822#Comment_969822

Hello dear @Just_Me-2 🤗

Our Friends game In-charge has sent some Lollipops and Gold Bars in your way as a compensation for the issue you had with the Dunk Cookie event.

If you don't see a pop-by now, close the App and restart your device. Then the gift will pop up 🙂

Enjoy the goodies and keep having fun in your game(s) ❤️

Just_Me-2

Hi PummyRaj,

I got the gold bars but did not notice anything else. Can you please be so kind to find out exactly which type of lollipops and also how many were awarded. I really appreciate all that you have done. Thank you and have a good day and great weekend.as well.

PummyRaj

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/976134#Comment_976134

Hello dear @Just_Me-2 🤗 Hope you had a wonderful weekend!

Usually, we receive either the "regular Lollipops" or one of each as a compensation. But, I will try to find out and get back to you as soon as I find some info 👍️

Thank you for your patience.

Talk to you soon. Have a great rest of the day 🍭 🍭

Just_Me-2

Hi PummyRaj,

I had a good weekend and hope you did too! Thank you for responding and I am looking forward to receiving your reply on this issue.

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/307746/the-cookie-challenge

Its Resolved

PummyRaj

Hello @rajdeeptb

What are you talking about in your above post? Why are saying "you are working on it"?

The issue was already resolved by one of the Friends Community Managers, and all the player(s) that had issues with this feature got their rewards!

Please make sure about what you are posting in the threads! Otherwise, false promises will/can create confusion for the players!!!

Thanks!