Frozen game with special power and color booster

Laurenmlh

Starting to think this combination is an issue. Frozen once game opens, cannot make any moves. Android with latest updates for phone and game. Happens to me with these boosters. The boosters and color bomb or color changing extra goes on the board. And then nothing. I'm not looking for how to fix, tech savvy enough I've done the trouble shooting. Looking to have it looked into as it's happened to me several times before.

kiara_wael

Hi and Welcome to our Community

It happened to me several times, I turned off the mobile, logged out of the game and logged in again

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/311837/frozen-game-with-special-power-and-color-booster

Welcome to Sweet King Community! 👑

Please do the following:-

Log out from the game entirely and close the app.

Clear your phone cache/storage space. DO NOT clear game data.

Restart your device. If you shutdown, please wait for at least 10 second before turning on your device.

I hope this helps! 😊

If it's still not worked, how about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug as this feature is still tested. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/311837/frozen-game-with-special-power-and-color-booster

Hi and welcome .

Yes it is happening sometimes but let us tag to our CM @QueenB . So that she might look into it.

Meanwhile for short term solutions you do log out and restart your device.

Thanks and have a lovely day ahead.😀

Laurenmlh

Yup I know but it isn't my device. It's fine now once the boosters are gone. This was much earlier this afternoon, I got busy at work. None of the boosters are active

aijaziqbal

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1061948#Comment_1061948

Oh sorry about that. Technical errors or glitches happens in the games. However good that its working fine now.

Keep enjoying and best of luck.😀