Olivia is back 🐙

bearwithme

Hi there @westylee and a very warm welcome to our friendly King Community. I am sorry to hear that is happening to you. It definitely sounds like a glitch with your phone. I play Friends on my iPad and have not had any similar problems, the Olivia event works just fine. As @QueenMia said - what make and model of phone do you have? Do you have the latest software update for your phone (for example Apple just pushed the IOS 14 update).

westylee

@QueenMia and @bearwithme thank you for trying to help me.

Im using an iPhone 6plus but I may need to update the iOS and see if that resolves the issue. So far it’s not offering ios14 . Will see how I go.

cheers

bearwithme

Hi @westylee - I just did a little checking and the oldest phone that can get the latest IOS 14 update is an iPhone 6s so unless your 6 Plus is equal to a 6S you won’t be able to upgrade to IOS 14. Hopefully this is not what is causing your problems.

Sofia1992

Hello @westylee and welcome to our sweet Community.

And thanks for the tag @QueenMia .

Since you tried to clear cache and log in/out from your account, then how about to try and this:

1)When you enter in the game, you will see a blue button with a white gear in the left screen of the game. Go and press on it!

2) Secondly, press that red button. This button will reboot your game and take you back in the main screen of this game.

And after, press the play button again so to go back in your game.

I hope my solution helps you!~