Why is the store not working?

thes1704

The button on the store keeps loading and it's been stuck ever since the first day I played this game.

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/312174/why-is-the-store-not-working

Hi @thes1704 . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

Princesswarrior20

https://community.king.com/en/candy-crush-friends-saga/discussion/312174/why-is-the-store-not-working

it doesn't work only when you do not have wifi

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/312174/why-is-the-store-not-working

Hi @thes1704 . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/312174/why-is-the-store-not-working

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug as this feature is still tested. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

rajdeeptb

https://community.king.com/en/candy-crush-friends-saga/discussion/312174/why-is-the-store-not-working

hi dear welcome to our community

it happens when we have slow internet connection or heavy load on ram.

Please Clean cache /History files of your device log out from game reboot your device and check for updates of game now try to connect after some time.

hope this helps have fun