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Glitch (frozen screen) in level 4 of Cookie Cloud event?
MountainMom
Posts: 14,019 
in Support
I have encountered and reported (on October 17) a similar problem when playing with Dachs. The screen is frozen before I make a move! Very frustrating because the only solution is to exit game and lose a life and try again. This did not happen when playing with Dachs in earlier levels of this event. @QueenMia, can you help?
My game version is up-to-date, my cache is cleared, and I have restarted my Android tablet.
0
Best Answers
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https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest
Hello my friend!!
Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache.
Good luck
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Hi @Spinnifix, I did all those things and got past the level. I also had no problem having Dachs help me beat level 7 of the Cookie Clouds. I still think there is a glitch associated with the side-by-side color bombs that were added initially as bonus boosters. I suspect there should have only been one color bomb. Oh well, we may never know. Thanks for responding my friend!
1
Answers
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https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest
Hello my friend!!
Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache.
Good luck
5 -
Hi @Spinnifix, I did all those things and got past the level. I also had no problem having Dachs help me beat level 7 of the Cookie Clouds. I still think there is a glitch associated with the side-by-side color bombs that were added initially as bonus boosters. I suspect there should have only been one color bomb. Oh well, we may never know. Thanks for responding my friend!
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Hello!
I played Candy Friends myself yesterday and there are problems with this app. 1. it loads way too long and 2. I am on level 4 in the event. The bosses were added at the beginning of the game. Only then did nothing work and I had to close this app. This has happened to me a lot at Candy Friends. Something is really wrong!
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