Game froze - lost 2 lives

gloriasue99

I was just starting level 7 of Cookie cloud and had gotten the boosters. Whhen i tried to play, the game completely froze. It had played beautifully to that point. Using Samsung galaxy tab e for play.

kiara_wael

https://community.king.com/en/candy-crush-friends-saga/discussion/318781/game-froze-lost-2-lives

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Diamond_Lim

https://community.king.com/en/candy-crush-friends-saga/discussion/318781/game-froze-lost-2-lives

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Werner_Cichy

https://community.king.com/en/candy-crush-friends-saga/discussion/318781/game-froze-lost-2-lives

That happened to me at another event too. It didn't help. 3 to 4 attempts. The level is always frozen. However, the next day it worked. The temporary data that is accumulating in memory may be to blame.