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Unlimited lives

tininha1975tininha1975 Posts: 886 Level 5

this week I didn't receive my reward for having managed to pass more than 25 levels. On Monday, January 11th I was at level 3501 and on Sunday, January 17th I completed level 3527, that is, I passed 25 levels last week. Every Tuesday when I manage to pass 25 levels or more I get 2 hours of unlimited life and yesterday I don't know why not I received them. Can someone help me? I am sending the screenshots to prove that I have gone through 26 levels.


  • Werner_CichyWerner_Cichy Posts: 25,972 Royal Legend

    It can happen that due to a bad connection in the Internet to the King Server, this was not registered. You can try to get compensation directly from King Support.

         The last completed levels              

         Candy Crush Saga , Level 8945
         Candy Crush Friends Saga , Level 4140
         Candy Crush Soda Saga , Level 3335
     Papa Pear Saga , Level 108
         Diamond Diaries Saga , Level 100
         Pet Rescue Saga , Level 43
         Blossom Blast Saga , Level 25 
         Bubble Witch 3 Saga , Level 19 
         Farm Heroes Saga, Level 1


  • Hey! Would you like to give us your opinion?

  • Freddy_FalknerFreddy_Falkner Posts: 43,474 Sweet Legend

    @tininha1975 Hi and welcome, Did you get the pop at the beginning of the week to say if you passed this for sweet rewards. As the feature is not always guaranteed to be in your game and could also have missing due to temporary issues. If you did get pop up can only guess that as explained above may have been a connection issue.

    think due to it being a free feature that not much can be done in this case and probably need to see if the feature pops up again this week, but you are more than welcome to try customer support you never know your luck

    Thank you

  • Sukanta_BiswasSukanta_Biswas Posts: 19,541 Sweet Legend

    Welcome to the King Community.

    You may have missed the event on the Mystery Chest, meaning that on the way to that event you will find some fragment items with key collections. These special events may not always be found in the game or this event may be missing due to a temporary problem.

    Don't worry if you miss the key: you can hold onto the chest and catch up with Dachs when you see him again.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

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