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heatherbenn
Posts: 20
Level 3
in Support
Why can’t I get videos on my candy crush friends for free boosters or moves
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Best Answer
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@heatherbenn Hi and welcome, The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems
To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible
Thank you
0
Answers
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@heatherbenn Hi and welcome, The video ads feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems
To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible
Thank you
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Hello welcome to the community
As Freddy_Falkner said the video ad's feature appears only for some group of people that get this and others not so don't worry you will get it any time.
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