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Bug in gold level 7?

miekken1
miekken1 Posts: 8 Level 2

There times this level ended in the middle of the game and closed the full side.

Answers

  • Lola_Pop
    Lola_Pop Posts: 12,036 Community Manager

    Hello @miekken1 !

    Can you please tell us more about this? @Miss_Dani and @gr33n3y3z can surely give you some tips if they know more about the issue.

    Are you playing on a mobile device?

    Is it happening in the Pot of Gold event?

    Thanks!😊

  • [Deleted User]
    [Deleted User] Posts: 11,816 Level 2

    廾ⅰ @miekken1, welcome to the Community!


    ℹ️ After you make sure that you have a stable & strong internet connection, please perform the following troubleshooting steps. ⬇️


    • Force close all apps & restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
    • Update both your device & your game app.
    • Clear the cache in your device & game app.
    • Make sure that you have sufficient free memory on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.


    ‼️ Do not uninstall the game app as that will make part 2 of the event disappear. ‼️


    Cc. @Lola_Pop & @gr33n3y3z

Hey! Would you like to give us your opinion?