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Bug Old events does not disappear.

sawasdee
sawasdee Posts: 53

Level 3

edited May 2021 in Support

😬😬😬😬

Comments

  • BubbleGumSoda
    BubbleGumSoda Posts: 4,901
    edited May 2021

    Deleted

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome

    I still like to pass it on and the moderator will take care of it. @gr33n3y3z @Lola_Pop

  • gr33n3y3z
    gr33n3y3z Posts: 9,493

    Hello @sawasdee, interesting haven't seen or heard of anything like this happening in the game. But have you tried troubleshooting your device? If not follow these steps.

    • Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
    • Look for any updates for your device and the game app.
    • Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
    • As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

    *Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.


    Please let me know if this helped and if not I'll go ahead and pass this on to the CM @Lola_Pop

  • sawasdee
    sawasdee Posts: 53

    Level 3

    Thank you😍😍

  • gr33n3y3z
    gr33n3y3z Posts: 9,493

    Your welcome @sawasdee

    Happy crushing 🍭

  • hechicerilla
    hechicerilla Posts: 10,353

    Hello 👋

    Nice to have you among us.

    Please can you tell us what happened after following the troubleshooting steps?

    Did the finished events disappear?

    Thank you and keep enjoying

  • Uncle_Bob
    Uncle_Bob Posts: 162

    Same bug of a residual icon from the Christmas special event has stayed locked on my Apple iPad version of the game for the last 6 months. It is clearly the same but as @sawasdee reported (Screenshot below).


Hey! Would you like to give us your opinion?