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Hello @sawasdee, interesting haven't seen or heard of anything like this happening in the game. But have you tried troubleshooting your device? If not follow these steps.
*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.
Please let me know if this helped and if not I'll go ahead and pass this on to the CM @Lola_Pop