Olivia the Sheriff

sq16

Olivia the Sheriff won't download. I can't use her for any of the levels. I can click on the other characters but whenever I click on her it just keeps downloading and nothing happens. My ID is 1261426267. I see other people are having the same problem. What is the fix for this?

simplyP

Yes, there are lots of players having the same problem. Studio is working on the fix. What is the fix you asked? My guess would be able to play Olivia the Sheriff 😁🤪 Just be patient.

DieOmimi

@sq16 Welcome to Candy Crush Friends.

The studio released a fix yesterday. Please check your store for an update and run it. If it didn't help you, please get in touch. I then give your ID to the studio so it can be repaired manually. 

Grumpy_Old_Man

Thank God it's fixed, now I just need to wait for the update to appear in the app store.

DieOmimi

@Grumpy_Old_Man I had an update yesterday. Please check your App Store to see if you have it by now.

If this does not solve the problem for you, we will have to repair it manually. For this we need your ID. 

Please let me know.

sq16

There are no updates on my device. I am playing on the Kindle Fire HD 10.

DieOmimi

ok @sq16 I'll give your ID to the studio so Olivia can be repaired manually. 

sq16

Thank you, I"l let you know when it's working.

DieOmimi

@sq16 can you please check if it worked and your Olivia is working properly again?

sq16

I'm not at a level where I can use her yet.

nutmeg9

Hi, I’m having the same issue :/ she has not been able to download for a while. I don’t see an update in the app store either (iphone 11). Could you help me as well? Thank you!! ID: 12517093589