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Hi @juliebbbb Welcome to our sweet community at Candy Crush Friends. Nice that you found your way here.
What you're talking about is a known issue with the iPhone 13. We have already reported it to the studio. Unfortunately, there is no solution yet.
You can see the current status in this message: https://community.king.com/en/candy-crush-friends-saga/discussion/350566/iphone-13#latest Please stay tuned. We will inform you as soon as the studio has found a solution.
If you can, continue playing Candy Crush Friends on your old device. If you have a Win 10 PC, it's also available there.