Why can’t I play The Cloud Kingdom event?

clgoodnough

The event is available for me to play and it says I can earn the Jelly Queen but the Jelly Queen is the only character I am able to use and I can’t play any of the levels or proceed at all past this point. Am I missing something?

Nikolaos_Prodromidis

@clgoodnough hi and welcome to our Community!

Most of the times, on this kind of events we have only one character to choose!

As I see you did not "choose" the Jelly Queen, so that you can play!

So choose the character and then you can play the first level! 🙂

clgoodnough

No that doesn’t work. I click Play and it will not allow me to start the game. The screen shots are as far as I can get.

Grumpy_Old_Man

First you have to click on the Jelly Queen, then you can start the level.

clgoodnough

No there was a glitch happening. The play button did not work!!!

I deleted and reinstalled the application and had to play 3-4 normal levels before this event reappeared. It worked fine this time.

gr33n3y3z

Hello @clgoodnough & welcome to the community 🍭

I'm glad that you're able to play the game now. Sorry to hear you had uninstall & reinstall your game ( by doing that you will loose any boosters in your game). Unistaling an app is usually recommended in situations where there's no fix.

Next time if your game is acting up you should try troubleshooting first by following these steps 👇

check your App is up-to-date/ clear cache/log out of your game/log back in.

Happy crushing.

actress

King likes to keep the players for the events small to keep things smooth.