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Having Trouble loggin in and password

Roze300Roze300 Posts: 3 Newbie

I have been trying to log in and it keeps telling me my password is incorrect. When I send a request for "Forgot Password" it takes me to:

We’ve looked practically everywhere in our kingdom. And couldn’t find that page

This is after I have used this:

Can you please help me to get logged back into my game, Please?

Thanks Chris Sellers


  • Lola_PopLola_Pop Posts: 9,471 Community Manager

    Hello @Roze300 and welcome to the Community!

    Can you please give us your player ID ? we'll be glad to help you reset the password then, or at least find out what's wrong with it. You can find directions to find the player ID HERE

  • Hey! Would you like to give us your opinion?

  • Roze300Roze300 Posts: 3 Newbie

    User ID: 13016010009

    Thanks, Chris

  • Roze300Roze300 Posts: 3 Newbie

    Lola_Pop. I am hoping you were able to help me as I really don't want to miss my opportunity to log in today and continue to earn my rewards and play Candy Crush Friends. I have over 200 continuous days of rewards earned and don't really want to start back at Day 1.

    Thanks, Chris

  • gr33n3y3zgr33n3y3z Posts: 9,095 Level 5

    Hello @Roze300!

    Unfortunately all the CMs are off on weekends, @Lola_Pop will be back on Monday. Hopefully tomorrow you will hear something regarding your password.


  • Lola_PopLola_Pop Posts: 9,471 Community Manager

    Hello @Roze300 !

    Thanks for getting back- I've passed your player ID to the team that can help you out. As soon as I get an update from them, I'll let you know 😊

  • Grumpy_Old_ManGrumpy_Old_Man Posts: 582 Level 4

    You don't have caps lock on by chance?

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