Having Trouble loggin in and password

Roze300

I have been trying to log in and it keeps telling me my password is incorrect. When I send a request for "Forgot Password" it takes me to:

We’ve looked practically everywhere in our kingdom. And couldn’t find that page

This is after I have used this:

Can you please help me to get logged back into my game, Please?

Thanks Chris Sellers

Lola_Pop

Hello @Roze300 and welcome to the Community!

Can you please give us your player ID ? we'll be glad to help you reset the password then, or at least find out what's wrong with it. You can find directions to find the player ID HERE

Roze300

User ID: 13016010009

Thanks, Chris

Roze300

Lola_Pop. I am hoping you were able to help me as I really don't want to miss my opportunity to log in today and continue to earn my rewards and play Candy Crush Friends. I have over 200 continuous days of rewards earned and don't really want to start back at Day 1.

Thanks, Chris

gr33n3y3z

Hello @Roze300!

Unfortunately all the CMs are off on weekends, @Lola_Pop will be back on Monday. Hopefully tomorrow you will hear something regarding your password.

🍭

Lola_Pop

Hello @Roze300 !

Thanks for getting back- I've passed your player ID to the team that can help you out. As soon as I get an update from them, I'll let you know 😊

Grumpy_Old_Man

You don't have caps lock on by chance?