Costumes- I completed the Octopus challenge but didn't receive my costume

debFranklin

I have just completed tbe Octopus challenge, yet again I have not received the new costume. Can someone please tell me why or can the support team please fix this problem.

Lola_Pop

Hello @debFranklin !

Welcome to the Friends Community! We'd love to help, therefore, can you please tell us some more?

• It looks like it's not the first time this happens to you.😥 When did it last happen? Was it the same costume you wanted to collect, or another character?
• Which device are you playing on, and does it have at least 2GB of free memory space?
• Did the costume get stuck in downloading?
• Can you please give us your player ID? You can find it HERE

Thanks a lot!