Help with Star Race not being awarded

Celeste2121

My stars keep carrying over to the next event, like the one started today. I am in 1st place with 1849 stars! Can someone please help me. Thank you.

Spinnifix

Hello and welcome

Would you like to take a picture of it? Thanks very much I'll pass you on to the moderators anyway. It sounds strange.

@MountainMom @DieOmimi

DieOmimi

@Celeste2121 @Spinnifix I have the same error. On Monday, the symbol had disappeared from me and I didn't get any rewards. Now it's back with the same status from Monday.

The error has already been reported. But I don't have an answer from the studio yet.

Spinnifix

I'm not paying attention and there are 2 days left to play.

MagdalenB

I've had this problem three times: the last Star Race, the Ice Cream Cone event, and this Star Race. I've noticed this past time that my "competitors" don't seem to play at all, meaning their scores don't change, while mine keeps going up. I hope they fix it!

DieOmimi

Hi @MagdalenB Welcome to our sweet community at Candy Crush Friends. I'm sorry you're also affected by the bug. The error is reported. 

So that we can help you, I'll need your player ID . You can post it here below.

Thank you.

reneetchang

The same thing happened to me too! The stars cumulated but no awards this time. I already had troubles with the ice cream cone challenge and now with the stars.

MagdalenB

Hi, my player ID is 12305523588. Thanks, DieOmimi. (I have "met" several of the King Player Support team: Matt, Wentworth, Taylor, Cris and Miriam, explaining to them what the difficulty is. I'm working on getting the complete set of support personnel, and if this problem continues, I may well. LOL)

DieOmimi

@MagdalenB I pass on your ID and hope that you will be helped quickly.

The studio has since released a fix. Please check for and run updates for your game. There should then be no more breakdowns in the future. 

Thank you very much.

DieOmimi

@reneetchang can I please also have your player ID, thank you.

reneetchang

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1926000#Comment_1926000

Thank you! My id is 12768488804