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Screen won’t go past level 1709.
Answers
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Hi @walnut55 Welcome to our sweet community at Candy Crush Friends. Nice that you found your way here.
Please check for and run updates for your game.
If you don't have a King account yet, be sure to save your game. --> https://community.king.com/en/blog/discussion/354712/why-and-how-to-get-a-king-account-to-keep-your-progress-saved-and-synced?utm_source=KASignatures&utm_medium=KASignatures&utm_campaign=KASignatures&utm_id=KASignatures
If you still can't continue playing, check the space on your device, you need at least 2 GB of free space.
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Have tried your suggestions. Screen will still not go past level 1709
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@Ronamhus try the following:
- Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
- As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*
*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling...
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It won't allow me to go past it either ahe I've tried everything suggested and I have enough memory on phone too.
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Hi @KaylesD1604 this is really very strange. When it happens to so many players, there must be a technical error. Please give me some time, I'll try to find out at the studio where the error lies. Please be patient.
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Thank you
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I'm in the UK incase that matters at all
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There is some screenshots so can see what's happening
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Thanks @KaylesD1604. The screenshots help a lot, thank you very much. It really seems like a technical problem and it's very strange why it doesn't continue after level 1709. I hope that we get a solution from the studio.
Can you please also provide your player ID if the studio needs to look into your account? You can post it here below. Thanks.
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My Player ID is 4179614592
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