Screen won’t go past level 1709.

walnut55

Have completed level 1709 several times but cannot access next level

DieOmimi

Hi @walnut55 Welcome to our sweet community at Candy Crush Friends. Nice that you found your way here. 

Please check for and run updates for your game.

If you don't have a King account yet, be sure to save your game. --> https://community.king.com/en/blog/discussion/354712/why-and-how-to-get-a-king-account-to-keep-your-progress-saved-and-synced?utm_source=KASignatures&utm_medium=KASignatures&utm_campaign=KASignatures&utm_id=KASignatures

If you still can't continue playing, check the space on your device, you need at least 2 GB of free space.

Ronamhus

Have tried your suggestions. Screen will still not go past level 1709

DieOmimi

@Ronamhus try the following:

• Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling...

KaylesD1604

It won't allow me to go past it either ahe I've tried everything suggested and I have enough memory on phone too.

DieOmimi

Hi @KaylesD1604 this is really very strange. When it happens to so many players, there must be a technical error. Please give me some time, I'll try to find out at the studio where the error lies. Please be patient.

KaylesD1604

Thank you

KaylesD1604

I'm in the UK incase that matters at all

KaylesD1604

Screenshot_20211202-073310_Candy Crush Friends.jpg

Screenshot_20211201-013830_Candy Crush Friends.jpg

Screenshot_20211201-013841_Candy Crush Friends.jpg

There is some screenshots so can see what's happening

DieOmimi

Thanks @KaylesD1604. The screenshots help a lot, thank you very much. It really seems like a technical problem and it's very strange why it doesn't continue after level 1709. I hope that we get a solution from the studio.

Can you please also provide your player ID if the studio needs to look into your account? You can post it here below. Thanks. 

KaylesD1604

My Player ID is 4179614592