Temporary connection issues- updates here!

Lola_Pop

Dear players,

We are experiencing a temporary connection issue which is affecting many of our games at the moment.

Your game account, ads and purchases can be also affected by this.

We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Purchases

If you made a purchase and didn't receive your purchase because of this connection issue, you should receive the items automatically when the incident is over.

In case your purchases do not get delivered, please request for a refund or email our Player Support to get this corrected. Find more help on purchase issues and refunds HERE

Thanks for your patience!

rmad

Was just going to ask you all about this. Ok thanks!

BubbleGumSoda

Thanks @Lola_Pop for letting us know this what my game looks like

Lola_Pop

Hello everybody!!

The fix is live 🤗

Thanks a lot for your patience. 😇

barbfuentes1

Just an FYI: I can't request more lives. When I click on the icon my game crashes and kicks me out.😪

Lola_Pop

Hi @barbfuentes1 !

Is this happening since yesterday?

barbfuentes1

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1930748#Comment_1930748

This just started tonight.

Lola_Pop

Ok, thanks for your reply. 😊 Have you tried these troubleshooting steps HERE?

barbfuentes1

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1930780#Comment_1930780

Just want to thank you for the link!!! Cleared my browser on my PC Windows Edge and uninstalled and reinstalled on my android and that fixed the problems to my shock and delight. Your help is greatly appreciated!!😍

Lola_Pop

Oh, that's great to hear! ❤️

barbfuentes1

My desktop is doing fine since yesterday, but twice now I've had to uninstall and reinstall my game on my android in order to get or receive lives from friends. The game crashes otherwise.🙄