I need help with holiday book

pinerose

I am on week two of the holiday book and the levels with rachel will not play. It says I do not have enough stickers as I have never collected her as a character. What am I suppose to do?

MountainMom

https://community.king.com/en/candy-crush-friends-saga/discussion/357689/i-need-help-with-holiday-book

Dear @pinerose, WELCOME to our Friendtastic Community. We are here to help!

This is a new issue. I have not heard of another player with your same issue -- not having the character needed to play a level. Unfortunately it is almost the end of week 2 and there is not time to resolve your issue. Still, I will raise your question with our Studio to get their advice. Can you share your User ID so they can see your account?

pinerose

I ended up uninstalling and then reinstalling the app. Everything was saved except the boosters and I read those don't transfer. I was able to finish out the week and still get the costume. It is good to know I can come to this page and get answers that others are going through. I found out I was not alone when I finished the Thanksgiving levels and didn't get the costume.

MountainMom

@pinerose, We are so happy that you found this forum and are exploring the various sections. We are glad you were able to finish the event last week. Good luck on the next two weeks of the event!