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Character not available for level
fcbittenca
Posts: 6
Level 2
in Support
A level requires a character not yet available. What do I do? Samsung S10e
1
Best Answers
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Hi @fcbittenca Welcome to our King Community at Candy Crush Friends. I am glad that you have found your way here.
Actually, this situation should not occur in the game.
Please try the standard troubleshooting steps first.
- check for updates for your game and run them
- check your free memory on your device, you need at least 2 GB
- Force close the app and turn off your device completely
- Your device should remain off for at least 10 seconds before you turn it back on.
After that, please check your game to see if everything is okay and you can play again.
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Hi @fcbittenca ,
This happened to me a year or so ago, after dealing with support and doing all the trouble shooting steps, I finally started playing previous levels until I earned the character I needed. Maby someone else in the Kingdom has a better answer but this is what worked for me. Good Luck🙂
1
Answers
-
Hi @fcbittenca Welcome to our King Community at Candy Crush Friends. I am glad that you have found your way here.
Actually, this situation should not occur in the game.
Please try the standard troubleshooting steps first.
- check for updates for your game and run them
- check your free memory on your device, you need at least 2 GB
- Force close the app and turn off your device completely
- Your device should remain off for at least 10 seconds before you turn it back on.
After that, please check your game to see if everything is okay and you can play again.
0 -
Hi @fcbittenca ,
This happened to me a year or so ago, after dealing with support and doing all the trouble shooting steps, I finally started playing previous levels until I earned the character I needed. Maby someone else in the Kingdom has a better answer but this is what worked for me. Good Luck🙂
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I am doing that, but it is taking too long. I will just quit the game at some point.
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It did not work. I even reinstalled the game, lost my boosters for no fixing of this situation.
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Arghh @fcbittenca uninstalling is the last resort and I do not recommend it without warning as I know that all boosters will be lost.
Ok, now it's happened and can't be changed anymore. Since it didn't fix your problem, we need to find another solution.
I can ask the studio if we can get a repair kit for your case. But for that I need your player ID . You can post it here below.
I don't want to lose you as a player of this cute game. That's why I'll try to help you. Please understand that I can't promise anything. But I will do everything I can.
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Where do I find that?
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@fcbittenca please follow the link (green font Player ID in my message above).
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13111637521
Thanks for your assistance
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I was able to collect the character playing old levels. Very annoying.
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Hi @fcbittenca then it works now? Very good.
I would be happy if you stay in our community and I see you more often.
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