How can I use new characters

AboKenan

I've been playing a lot. Now I'm in 512 level but I still can not use the new characters. All of them say downloading

. I only have the 2 basic characters. Can you help me please

tkovalcik

https://community.king.com/en/candy-crush-friends-saga/discussion/360674/how-can-i-use-new-characters

I gave up trying to collect them all because sometimes the level is impassable.

DieOmimi

@tkovalcik Welcome to our community at Candy Crush Friends. Apparently, you need help. Unfortunately, you've opened a discussion that we're not going to see anytime soon. Please go to the support area next time. Then we will be notified more quickly if someone needs help.

Please make a standard bug fix: 

- check your free memory on your device, you need at least 2 GB

- check for updates for your game and run them

- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.

Also make sure you have a fast and stable internet connection.